FinTech – The Changing Face of Financial Services

how technology is changing finance

As you know we are big advocates for how we can use technology to improve financial services and customer experiences. Emerging technologies such as blockchain, data and artificial intelligence (AI) are already disrupting the financial landscape, but why?

  • The move away from physical branches means that digital expectations must be met with seamless UX
  • Data is changing the way lenders assess credit worthiness and loan amounts
  • Although blockchain is still in its infancy, it has the potential to dramatically change the financial industry

In April Swinburne’s Financial Technologies (FinTech) brought together a panel of leaders to discuss the trends, challenges and opportunities of FinTech in Australia. The panel represented a diverse range of industries from start-ups such as WORBLI and Moula, to traditional banks and regulatory bodies. Following are some of the insights shared from the panellists into how FinTech is disrupting or presenting opportunities for their organisations.

Manager of Corporate Development at Bendigo and Adelaide Bank, Cameron Stewart, said that as customers move away from coming to physical branches, these expectations must be met with a strong digital strategy.

“We see the rise of FinTech as a real opportunity for us to partner with people developing smart ways of engaging with customers, improving their experience and creating efficiencies in business models,” said Stewart.

Many companies emerging as a result of these new technologies are changing the financial services sector.

Co-Founder and executive vice president for Marketing and Product at WORBLI, Samuel Russell, said through blockchain technology, WORBLI aims to be at the forefront of a technological revolution that spans the financial services sector and beyond.

The start-ups mission is to develop the world’s most cost-effective and developer-friendly consumer and enterprise blockchain platform.

“Our vision for WORBLI is one bank for every currency and also for all digital assets. There was no existing infrastructure for this, so we set out to build our own. There are nuances of blockchain that can really benefit how organisations operate today,” said Russell.

“The biggest cultural challenge has been getting everyone working on the project to actually understand what it is. One of our focuses is executive education because there are so many intricacies of blockchain. Even at the grassroots, we’re still learning.”

Chief commercial officer of Moula, Matt Leeburn, said data is at the core of how his company operates and differentiates itself from traditional lenders.

Moula was founded to help business owners in Australia access the funding they need to grow.

“We use data to assess loan applications and have seen a huge amount of growth in this space due to banks not lending as much. We use thousands of different data points to determine whether or not to lend to a business and how much,” he said.

Senior adviser with the Australian Securities and Investments Commission’s Innovation Hub, Jonathan Hatch, said consumers are not always aware of how much data they share and what it is being used for.

“If you’re getting something for free that you used to pay for, you’re probably now paying for it in a different way, for example by selling your data,” he said.

The panel discussion was part of the Frontiers of FinTech unit and gave students real-world insight into how technology is challenging traditional financial service organisations and creating opportunities to innovate in the sector.

We’re also committed to adding value to the consumer when it comes to financial services. We want to be known for creating platforms that enables people to access financial services with greater ease and at the fairest possible price, in Australia.

We are in the midst of the biggest transformation banking and financial services has seen as a result of the advancement of technology and open banking laws coming into play. Consumers are demanding banking services from their mobile and want access immediately. Services such as payments, money transfer, credit and deposit products all need to be easily accessible via one’s phone. Banks and other traditional financial services organisations are all looking to optimise their digital offering to remain relevant as they invariably have enormous fixed costs in terms of infrastructure (branches), core banking systems that may be out of date and legacy processes that require manual handling.

With all this, we are seeing more and more traditional players partner with Fintechs to improve their digital offering and cater to the tech savvy customer.

What do you think?


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Source: Manufacturer’s Monthly, Swinburne: Emerging technologies changing future of financial services.